Returns

RETURNS & EXCHANGES

Due to the limited nature of our apparel all sales are final. Exchanges may be possible if items come damaged. Please contact info@oseyofriends.com if so.

FAQ'S

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If an item you have ordered is missing from your delivery, this will likely have been removed due to it being out of stock. You will be notified by email should an item you have purchased be out of stock. If you have not received an email notification about any changes to your order, but you are still missing an item please contact us immediately with your name, order number and missing item(s)

We will investigate this and will resolve this issue as quickly as possible.

All missing item claims must be made within 7 days of the delivery date of your order.

Please check the following before contacting customer service.

Check you have received an email confirming your order has been dispatched.
Check the tracking information that is included in your dispatch confirmation email using the relevant link.
Check for emails, phone calls and attempted delivery cards from one of our couriers. It may be that your parcel is being held at your local depot awaiting collection or re-delivery.
Check nobody at your address has taken the delivery on your behalf.
Although our couriers should not leave your parcel with your neighbor it is always worth checking with your neighbor just in case.
If you still cannot locate your order please email info@oseyofriends.com